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Prospect Concerns Care Ltd, a first-inspection domiciliary care agency in Havering, was rated Requires Improvement overall due to regulatory breaches in fit and proper persons employed (Reg 19) and good governance (Reg 17), including absent staff references, missing nutritional care plans, lack of moving and handling training, and no formal audit systems. The service demonstrated strengths in safeguarding, dignity and respect, consent practices, and infection control, with caring and responsive domains rated Good.