Radfield Home Care Chester & Ellesmere Port achieved an Outstanding overall rating on its first inspection, with exceptional performance in caring and responsive domains driven by truly person-centred, compassionate practice and remarkable staff commitment. No regulatory failures or failure themes were identified across any of the five key questions.
Strengths
· Staff consistently went above and beyond, including a staff member lying on the floor with a fallen person for three hours until paramedics arrived.
· Highly personalised care including researching a person's rare faith, arranging Welsh-speaking staff, and personalised Christmas hampers.
· 100% of survey respondents felt safe, felt treated with kindness and respect, and would recommend the service.
· Robust medicines management with regular competency assessments and prompt action on discrepancies.
· Outstanding end-of-life care, enabling one person to die at home with flexible, increasing support from a consistent small team.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Improving care quality in response to complaints or concernsOutstanding
responsive: End of life care and supportOutstanding
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood