Dirie Care Ltd received a Good rating across all five key questions at its first CQC inspection in October 2022, with the single person using the service reporting safe, person-centred and punctual care. The provider demonstrated robust recruitment, regular staff supervision and training, effective governance and an open leadership culture with no areas of concern identified.
Strengths
· Person using the service reported feeling safe and staff were described as always punctual and staying for the agreed duration
· Thorough recruitment procedure including scenario-based interviews, DBS checks, references and a six-week probationary period
· Staff received regular quarterly supervision, comprehensive induction based on Skills for Care Common Induction Standards and the Care Certificate
· Open and inclusive culture with clear lines of communication and a supportive registered manager described as 'very responsive and very caring'
· Robust quality assurance system with key performance indicators, regular audits covering care plans, risk assessments, complaints and staff files
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood
well-led: Continuous learning and improving careGood