Tuckam Care's first CQC inspection resulted in a Good rating across all five key questions, with five people receiving personal care at the time of the inspection. The service demonstrated strong person-centred practice, safe medicines management, effective staffing oversight and a positive, open organisational culture led by a well-regarded registered manager.
Strengths
· People and relatives consistently praised staff as kind, caring, patient and sensitive to individual needs.
· Personalised, up-to-date risk assessments and care plans were in place before care commenced.
· Medicines were managed safely with regular audits, competency checks and timely follow-up on errors.
· Robust recruitment procedures including verified references and DBS checks.
· Registered manager fostered an open, supportive culture valued by both staff and people using the service.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their viewsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnershipGood