minor“Some people told us staff were well trained, but others said more training was needed. One person said, 'they may have been trained to do things, but some are not doing it in practice'”
complaints handling
1 finding
minor“One person said, 'The only problem is when you ring, they seemed very reluctant to answer the phone and reluctant to ring you back.'”
communication with families
1 finding
minor“Another person said, 'They are not very good with organisation or communication. We don't get information about what they are doing.'”
supervision appraisal
1 finding
minor“One member of staff told us, 'I have had maybe 2 supervision in the last 12 months. The manager's help where they can.'”