moderate“Rota management was not always well-managed to ensure people received timely and consistent care from the same staff.”
communication with families
1 finding
moderate“some people and staff told us communication was not always effective from the office. People were not always informed when their calls were going to be late”
record keeping
1 finding
minor“several staff told us they were not aware this information was available on the work 'app' on their telephone.”
leadership
1 finding
moderate“the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”
supervision appraisal
1 finding
minor“Not all staff said they felt supported. This was discussed with the new manager who said it would be addressed.”
staff training
1 finding
minor“The staff training matrix showed staff received safeguarding adults training three yearly. The provider was advised the frequency needed to be more regular”