critical“Systems to monitor quality were not always effective and did not identify our concerns relating to risks and medicine records.”
record keeping
1 finding
critical“Some records were not specific to the service. We looked at a range of policies and saw they were all generic and did not specifically relate to the service.”
missed or late visits
1 finding
moderate“"Their time keeping leaves a lot to be desired", "No-one tells us that they are running late." Some people had experienced a missed visit.”
care planning
1 finding
moderate“One person's care plan referenced the person was at risk of developing pressure ulcers... there was no specific assessment for this risk.”
medication management
1 finding
moderate“We could not find protocols to ensure the safe administration of 'as required' medicine (PRN). One person's medicine assessment was unclear.”
infection control
1 finding
minor“The policy was generic and not specific to YoD care services. The infection control policy had no schedule for staff testing for COVID 19.”
person centred care
1 finding
minor“Some notes were not detailed and related to tasks. This did not always provide a pen picture into people's mood or wellbeing.”
communication with families
1 finding
moderate“"Whenever I have phoned the office, I have been put through to the owner who always seems to be driving. This leads to errors as they do not make notes."”