Flexi Coventry Limited, a domiciliary care agency supporting nine people, was rated Good across all five key questions at this planned inspection. People received safe, effective, personalised care from trained staff, with strong management oversight, robust risk management and positive feedback from people, relatives and professionals.
Strengths
· Risks associated with people's care and home environments were identified, assessed and well managed
· People received their medicines safely by staff trained in medicine management with competency assessments completed
· Electronic system in place to monitor staff arrival and departure times to ensure calls were not missed
· Staff received safeguarding training and understood their responsibilities to report concerns
· Comprehensive assessments completed with detailed guidance to inform staff how to support people safely
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; working with other agencies; accessing healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive person-centred culture; engaging and involving people, public and staffGood
well-led: Managers and staff clear about roles; understanding quality performance, risks and duty of candourGood
well-led: Continuous learning and improving care; working in partnership with othersGood