Sans Soucie Home Care Ltd received an overall Good rating across all five key questions at its inspection in September–October 2022, with 21 people receiving personal care at the time. The service demonstrated consistent person-centred practice, safe staffing and medicines management, effective multi-agency working, and an open, well-governed culture with no areas of concern identified.
Strengths
· People and relatives consistently reported feeling safe, well-treated and supported with dignity and respect.
· Staff demonstrated clear understanding of safeguarding, risk management and the Mental Capacity Act.
· Personalised, person-centred care plans included medical history, social history, religious needs, communication needs and individual goals.
· Safe recruitment practices including DBS checks, references, right-to-work checks and identity verification.
· Electronic medication administration records (EMARs) in place with PRN protocols and staff competency checks.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood