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Pro Healthcare Services received an overall rating of Requires Improvement at its first CQC inspection, with a breach of Regulation 17 (Good Governance) due to the absence of a service improvement plan and failure to identify issues such as lack of call monitoring and an outdated training matrix through its audit systems. Care delivery was generally positive, with staff treating people with dignity and respect, working within MCA principles, and relatives reporting consistent, timely and compassionate support.