Kerensa Support Limited received a Good rating across all five key questions at its first inspection in November 2022, demonstrating safe, person-centred supported living care aligned with Right Support, Right Care, Right Culture principles. No regulatory breaches were identified, with relatives, staff and health professionals all providing strongly positive feedback about the service.
Strengths
· Strong person-centred culture with staff demonstrating thorough understanding of individual needs, preferences and communication methods
· Safe medicines management with regular competency checks, audits and person-centred 'when required' protocols
· No agency staff used; absences covered internally ensuring continuity of care from familiar staff
· Comprehensive induction and training programme with shadowing, competency assessment and ongoing supervision
· Positive feedback from relatives, health and social care professionals praising staff skill, management responsiveness and overall quality