AO Healthcare received a Good rating across all five key questions at its first CQC inspection in June 2023, supporting one person with personal care in their own home. The service demonstrated strong person-centred care, robust governance, consistent staffing, and effective communication between the registered manager, staff, and the person's family.
Strengths
· People felt safe and staff demonstrated strong safeguarding knowledge and reporting procedures.
· Consistent, regular staffing team reduced anxiety for the person using the service and built trust.
· Medicines administration records were accurate and regular medication audits were conducted.
· Staff received comprehensive induction, ongoing training, supervision, and spot checks.
· Care plans were person-centred, regularly reviewed, and reflected individual preferences and cultural needs.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood