moderate“we found one person who needed medicines administered in a specific way and time, and this information had not been included on the person's MAR.”
care planning
1 finding
minor“In some people's care plans however, further detail was required around the orientation of a sling to a lifting hoist.”
missed or late visits
1 finding
minor“Some people however had care call visits that were not as evenly spaced as planned. The registered manager was aware of this and had reminded staff to report when running late.”