moderate“plans to evacuate people from their homes in case of a fire were not individualised and did not consider their ability to understand the danger.”
staff training
1 finding
moderate“training records stated that staff had not received formal training to assist them with safely managing these situations. This could place people's safety at risk.”
governance
1 finding
moderate“nominated individual and manager did not always have a thorough understanding of the regulatory requirements of their role.”
incident learning
1 finding
moderate“it did not include a reminder to inform the CQC of a notifiable incident. The registered manager told us they would amend the form to include these areas.”
complaints handling
1 finding
minor“complaint policy did not contain details of The Local Government and Social Care Ombudsman whom people could refer their complaint if they were not satisfied.”
safeguarding
1 finding
moderate“policies did not include reference to ensuring the CQC were notified of concerns... Whistleblowing policy only referred to internal reporting procedures.”