Helping Hands Wigston received a Good rating across all five key questions at its first CQC inspection, with 47 people receiving personal care in their own homes. The service demonstrated robust safety systems, person-centred care planning, well-supported staff, and effective governance underpinned by strong leadership from the registered manager.
Strengths
· Family members consistently praised staff reliability, punctuality and kind, patient approach to care delivery
· Robust recruitment process including DBS checks, induction alongside experienced staff, and ongoing competency assessments
· People's needs comprehensively assessed before service commencement, with involvement of people and family members in care planning and reviews
· Effective medicines management with staff training and regular competency checks; independence promoted where possible
· Strong governance framework including scheduled audits, survey analysis, staff meetings and engagement with local authority and managers forum
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood