Greenwood Homecare Cambridge achieved a Good rating across all five key questions at its first inspection in January 2023, with nine people receiving personal care. The service demonstrated strong person-centred practice, consistent staffing, proactive health monitoring, and effective leadership with no areas requiring improvement identified.
Strengths
· People and relatives reported feeling safe and well-supported by a consistent, punctual staff team
· Person-centred care planning with involvement of people and relatives in assessments and reviews
· Staff received appropriate induction, training, and specialist upskilling including catheter care and MCA
· Proactive health monitoring with timely referrals to occupational therapists, physiotherapists and GPs
· Strong registered manager described as approachable, professional and responsive to concerns
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood