Guardian Angel Carers Farnham Fleet Farnborough achieved a Good rating across all five key questions at its first CQC inspection, with people and relatives reporting consistently positive experiences of compassionate, person-centred care. Minor governance gaps were identified around staff employment records, consent documentation and a missed statutory notification, but these were promptly addressed with no impact on people's care.
Concerns (3)
moderate
Governance
: “We identified 1 incident where a safeguarding had been raised for a person, but the required statutory notification had not been submitted.”
minorRecord keeping: “One of the staff files we reviewed lacked a full employment history, this was raised with the providers and immediately supplied.”
minorConsent / capacity: “A person has the capacity to consent to their care but cannot physically sign the form then this should be recorded. This was brought to the providers attention.”
Strengths
· Consistently positive feedback from people and relatives about compassionate, kind and reliable staff
· Strong continuity of care with staff organised into small geographical teams to ensure consistency
· Robust medicines management including electronic MAR records, competency assessments and covert medication protocols
· Proactive risk assessment processes including pressure ulcer tools, moving and handling and environmental risks
· Strong end of life care provision with a dedicated staff champion and links with local hospice