minor“some staff were not always clear on who the registered manager was in the management team”
care planning
1 finding
moderate“Risk assessments and support plans associated with the provision of people's care needed further development and did not contain sufficient detail.”
record keeping
1 finding
moderate“Care records did not evidence this person-centred approach and further detail was needed to reflect the individuals like, dislikes, preferences and how they wished for their care to be provided.”
staff competency
1 finding
moderate“Recruitment risk assessments had not been implemented where needed...these needed further development to evidence specifically how the provider would mitigate identified risks.”
staffing levels
1 finding
moderate“Care had been provided by agency staff as the provider had not yet recruited care staff.”
governance
1 finding
minor“Administrative staff in the office were not aware of which health and social care professionals could potentially visit or contact the service and they were not clear on what information could be shared.”