moderate“care records were both paper and electronic. This made care records repetitive and difficult to follow... formats of care records were different and inconsistent.”
person centred care
1 finding
minor“there was some generic guidance printed out on people's health conditions, but this guidance was not specific to people's needs.”
communication with families
1 finding
minor“I've had no real contact from anyone in the office. The first communication I really had from someone was just before Christmas when they popped in to see me.”