Maxxicare Ltd, a domiciliary end-of-life care provider, received a Good rating across all five key questions on its first CQC inspection. The service demonstrated safe, person-centred care with strong leadership, well-maintained care records, and effective partnership working with healthcare professionals.
Strengths
· People felt safe with staff, with quotes such as 'Yes 100 per cent safe' and relatives confirming 'The carers have been amazing.'
· Safe recruitment process including DBS checks, references, proof of identification and right to work in the UK.
· Medicines managed safely with monthly audits of medicine administration records by office staff.
· Staff received regular training including dementia awareness, infection control, safeguarding, MCA and DoLS.
· Staff supported with regular supervision, appraisal and induction including 5 days shadowing and the Care Certificate.