The assessment took place on 12 September 2025. The service was first inspected on 3 March 2023 but not rated due to insufficient evidence. The service was registered with CQC on 4 October 2021. Following this assessment, the service has been rated good. Sabir Care UK Ltd is a domiciliary care agency that provides personal care and support to people living in their own homes. At the time of the assessment, 5 people were using the service. The service is registered to provide care to older people including people with a learning disability. At the time of our assessment, the provider was caring for older adults and adults with physical disabilities. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found that the provider was meeting the principles of ‘Right support, right care, right culture.’ People were protected from the risk of abuse. Risks to people’s health and well-being were assessed and managed. Staff undertook training about safeguarding and knew how to identify, and report abuse to keep people safe. People were supported to manage their medicines safely. People were supported in a manner that protected them from the risk of infection and cross contamination Staff underwent robust recruitment processes before they started providing care. Sufficient numbers of staff were deployed and provided care to people in a timely manner. People and their relatives felt the staff were kind and caring. People’s needs were assessed, regularly reviewed and appropriate support provided. Staff knew people well and understood how they liked to be supported. The registered was approachable and staff felt supported in their roles People, relatives and staff were asked for their feedback which the provider used to develop the service. The management of the service was good and quality assurance systems used effectively to drive improvement.
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safe:Insufficient evidence to rateeffective:Insufficient evidence to ratecaring:Insufficient evidence to rateresponsive:Insufficient evidence to ratewell-led:Insufficient evidence to rate
Sabir Care UK Ltd received its first CQC inspection in January 2023 but could not be rated across all five key questions due to insufficient evidence, as only one person was using the service at the time. The service showed several promising foundations including culturally competent staffing, safe recruitment, and positive person feedback, with only minor recording and care plan gaps identified.
Concerns (4)
minorMedication management: “Although there was a medicines management plan in place, a separate risk assessment had not been completed.”
minorRecord keeping: “the person's care plan lacked detailed information within the service user profile section... it had not been formally recorded.”
minorGovernance: “We identified minor improvements were needed in relation to financial transaction record checks... there was no formal record.”
minorCare planning: “Although the care plan lacked specific detail about specific foods and likes and dislikes, staff had a good understanding of their preferences.”
Strengths
· Person receiving care expressed consistent satisfaction with care delivery, staff conduct, and management responsiveness.
· Staff spoke the person's first language and demonstrated understanding of their cultural and religious needs.
· Safer recruitment procedures and DBS checks were in place and followed best practice.
· Sufficient staffing levels with no concerns about timekeeping or missed visits reported.
· Positive staff culture with good communication between management and care workers.
Quality-Statement breakdown (25)
safe: Using medicines safelyInsufficient evidence to rate
safe: Staffing and recruitmentInsufficient evidence to rate
safe: Systems and processes to safeguard people from the risk of abuseInsufficient evidence to rate
safe: Assessing risk, safety monitoring and managementInsufficient evidence to rate
safe: Preventing and controlling infectionInsufficient evidence to rate
safe: Learning lessons when things go wrongInsufficient evidence to rate
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawInsufficient evidence to rate
effective: Staff support: induction, training, skills and experience
Insufficient evidence to rate
effective: Supporting people to eat and drink enough to maintain a balanced dietInsufficient evidence to rate
effective: Staff working with other agencies to provide consistent, effective, timely careInsufficient evidence to rate
effective: Ensuring consent to care and treatment in line with law and guidanceInsufficient evidence to rate
caring: Ensuring people are well treated and supported; respecting equality and diversityInsufficient evidence to rate
caring: Supporting people to express their views and be involved in making decisions about their careInsufficient evidence to rate
caring: Respecting and promoting people's privacy, dignity and independenceInsufficient evidence to rate
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesInsufficient evidence to rate
responsive: Meeting people's communication needsInsufficient evidence to rate
responsive: Supporting people to develop and maintain relationships to avoid social isolationInsufficient evidence to rate
responsive: Improving care quality in response to complaints or concernsInsufficient evidence to rate
responsive: End of life care and supportInsufficient evidence to rate
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsInsufficient evidence to rate
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringInsufficient evidence to rate
well-led: Engaging and involving people using the service, the public and staffInsufficient evidence to rate
well-led: Continuous learning and improving careInsufficient evidence to rate
well-led: Working in partnership with othersInsufficient evidence to rate
well-led: How the provider understands and acts on the duty of candourInsufficient evidence to rate