ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Using medicines safelyRequires improvement

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Preventing and controlling infectionGood

effective: Assessing people's needs and choicesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies to provide consistent, effective, timely careGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportGood

well-led: Continuous learning and improving careRequires improvement

well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood

well-led: Planning and promoting person-centred, high-quality care and support with opennessGood

well-led: Engaging and involving people using the service, the public and staffGood

well-led: Working in partnership with othersGood

Mackley Homecare Limited