ReadyCQC, a weekly field guide to CQC home-care regulation

criticalCare planning: “Risk management plans were not in place to ensure that there was up to date guidance for staff on what to do if people become ill.”

criticalStaff competency: “The provider had failed to ensure that they had a safe and robust recruitment process in place... not always ensured they had gathered enough information about staff prior to employing them.”

criticalGovernance: “The provider had failed to carry out regular audits to identify issues. For example, there were no care plan audits and staff files to identify shortfalls and drive improvements.”

moderateIncident learning: “Accidents and incidents were logged, however the provider failed to carry out any analysis and disseminate any learning to staff on how to minimise these in the future.”

moderateRecord keeping: “Care records were not regularly reviewed or updated if someone's needs changed. For example, if people's care needs had changed following a stay in hospital.”

moderateCommunication with families: “People's communication needs had not been assessed. There were no individual communication plans detailing people's preferred method of communication.”

moderateConsent / capacity: “Staff had not completed Mental Capacity training to help them understand the principles of the MCA, and so, they could understand the importance of gaining people's consent.”

minorEnd-of-life care: “Care records did not contain advance decisions about people's choices about the end of their life. The registered manager told us that they had explored this with people where appropriate, but not documented this.”

Graceful Hands Care

Inspection reports (1)