In Home Care Haslemere & Grayshott received a Good rating across all five key questions on its first CQC inspection, with people and relatives consistently praising kind, reliable and personalised care. No areas of concern or regulatory breaches were identified.
Strengths
· People felt safe and staff were confident in raising safeguarding concerns promptly
· Thorough individual risk assessments embedded in care plans with regular reviews
· Safe recruitment processes including DBS checks, reference checks and gap analysis
· Staff had sufficient time between calls and no missed or late visits reported
· Medicines managed safely with staff collecting and administering as required