ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Learning lessons when things go wrongGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding

responsive: Meeting people's communication needsOutstanding

responsive: Supporting people to develop and maintain relationships and take part in activitiesOutstanding

responsive: Improving care quality in response to complaints or concernsOutstanding

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding

well-led: Managers and staff being clear about their roles; continuous learning and improving careOutstanding

well-led: Engaging and involving people, the public and staff; working in partnership with othersOutstanding

well-led: How the provider understands and acts on the duty of candourOutstanding

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