moderate“Some aspects of the design and delivery of the service did not always promote inclusion, equality and the principles of ordinary living that most people expect within their community.”
consent capacity
1 finding
minor“The application of the MCA had not been consistent for one person in always gathering their views about some of the care and support provided.”
governance
1 finding
moderate“The registered manager and provider had not always ensured that the service operated in line with the principles of 'Right support, right care, right culture'.”