Approvez Medi-Care Ltd Newham received a Good rating across all five key questions on its first inspection in July 2023, with one person using the service reporting consistently positive experiences of safe, personalised and timely care. The registered manager demonstrated strong governance, a clear understanding of regulatory responsibilities, and a committed approach to staff development and continuous improvement.
Strengths
· People felt safe and staff demonstrated knowledge of safeguarding reporting procedures
· Risk assessments were thorough and regularly monitored, including environmental and health-specific risks
· Staff recruited safely with full DBS checks, references and right-to-work verification
· Care plans were personalised, clearly written and reviewed every 6 months or sooner if needs changed
· Consent was sought before every care interaction, with strong MCA understanding from the registered manager
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service; continuous learning and improving careGood