Bridge Court, a domiciliary and extra care housing service for 25 people, was rated Good across all five key questions at its June 2016 inspection. No regulatory breaches were identified; the service demonstrated safe staffing, effective care planning, compassionate staff practice, and proactive quality governance.
Strengths
· People felt safe and staff arrived promptly; staffing levels reflected changing dependencies with bank staff called in when needed.
· All care staff held a vocational qualification in care; robust training monitoring system kept skills and knowledge up to date.
· Staff consistently treated people with dignity, respect and promoted independence; people had strong relationships with named staff.
· Care plans were person-centred and co-produced; people were involved in assessments before moving in and at reviews.
· Provider proactively gathered feedback via surveys and tenant meetings, and used audits and action plans to drive improvement.
Bridge Court is a domiciliary and extra care housing service in Wolverhampton rated Good across all five key questions at its March 2019 inspection. The service demonstrated consistent, person-centred care with strong leadership, robust safeguarding processes, and effective multi-agency working to support 26 people's health and wellbeing.
Strengths
· People felt safe and staff were described as 'marvellous', with 24-hour staffing and no safeguarding concerns raised by the local authority.
· Risk assessments were person-centred, promoting independence, and medication records were accurately maintained and regularly audited.
· Care plans were well-written, personalised, and developed with input from a range of health professionals including GPs, falls team, and speech and language therapists.
· Staff received comprehensive induction, mandatory training, regular supervision and appraisal, and shadow shifts with experienced colleagues.
· People were treated with dignity and respect in their own homes, with consistent care staff fostering positive relationships.