moderate“staff were not always recording which dosage had been given or why the person had requested the medicine...not always clear how much medicine the person had received”
medication management
1 finding
moderate“staff were not always documenting the support people received with their as and when required [PRN] medicines appropriately”
staff training
1 finding
moderate“staff did not always have a full employment history documented and references had not always been sought for applicant's previous care positions”
care planning
1 finding
moderate“some information about the risks associated with people's health conditions lacked detail and this meant staff may not have clear guidance to follow in case of an emergency”
consent capacity
1 finding
minor“Where people were unable to sign due to their physical health, it was not always clear how their verbal consent had been documented.”