Horsfall House Homecare achieved a Good rating across all five key questions at its January 2016 inspection, demonstrating safe, well-managed care to 78 people in the Minchinhampton area. Minor shortfalls included a missing consent form signature and insufficient travel time allocated between care calls, but no regulatory breaches were identified.
Concerns (3)
minor
Record keeping
: “We noted that the signature was missing from one of the consent forms we looked at.”
minorStaffing levels: “things had been very difficult towards the end of 2015 because of difficulties in recruiting staff to meet the demand for service provision.”
minorOther: “Several people commented that 'care staff were not always given sufficient travel time'.”
Strengths
· Robust safeguarding training and awareness across all staff levels, including enhanced training for managers.
· Strong recruitment procedures with DBS checks and written references ensuring only suitable staff employed.
· Comprehensive staff training programme including induction, refresher training, and encouraged NVQ/diploma qualifications.
· 98% of survey respondents confirmed familiar and consistent care staff and would recommend the service.
· Effective quality monitoring including audits of medicine charts, accident/incident trend analysis, and spot checks.
Horsfall House Homecare maintained its overall 'Good' rating across all five key questions at its October 2018 inspection, with 80 people using the service. No significant concerns were identified; the service demonstrated safe, person-centred care underpinned by strong leadership and effective governance systems.
Strengths
· People felt safe and staff were trained to recognise and report safeguarding concerns
· Medicines managed safely with annual competency checks and well-maintained records
· Sufficient staffing levels with a call monitoring system to ensure care calls were received
· Staff received regular supervision, appraisals and training and felt well supported
· Person-centred care plans detailed life histories, preferences and wishes, reviewed regularly