Sheltering Arms of Yorkshire Ltd is a small domiciliary care agency rated Good overall, with an Outstanding rating for responsiveness, on its first inspection in January 2023. The service excels in delivering exceptionally personalised, person-centred care that combats social isolation and measurably improves people's wellbeing, supported by a passionate, visible and inclusive leadership team.
Strengths
· Staff built exceptionally strong, personalised relationships with people, going above and beyond to learn about their histories, interests and life stories to deliver highly person-centred care.
· Outstanding responsiveness in combating social isolation through innovative approaches such as facilitating community relationships, organising group activities, and supporting people to re-engage with meaningful hobbies.
· People received consistent support from a small number of regular staff, with positive feedback on punctuality and staff staying the full agreed time.
· Medicines managed safely with regular audits and competency checks for staff.
· Strong, visible and supportive leadership with provider actively participating in care visits; staff felt valued and happy in their roles.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and culturally relevant activitiesOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood