Zenith Health Care Northwest received a Good rating across all five key questions on its first CQC inspection, supporting 5 people with personal care in their own homes. The service demonstrated person-centred care, safe recruitment, effective governance and a positive open culture, with one minor gap in health declarations for new staff rectified during the inspection.
Strengths
· High levels of satisfaction from people and relatives, with staff described as kind, compassionate and respectful.
· Safe recruitment practices with appropriate pre-employment checks and timely visits.
· Staff completed thorough inductions including mandatory training, shadowing and competency checks.
· Person-centred care plans capturing individual preferences, routines, equality and diversity needs.
· Effective governance with regular scheduled audits and clear registered manager oversight.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood