critical“1 staff member's DBS check did not include working with children. Another staff member did not have a DBS check to work for CareUK Living.”
care planning
1 finding
moderate“not all strategies were recorded fully. For example, when a risk assessment stated a person suffered from anxiety...the strategies did not always detail what staff should do.”
governance
1 finding
moderate“The registered manager had not completed any audits or recorded any findings from reviewing paperwork...had not identified the issues with staff files and risk assessments found on inspection.”
person centred care
1 finding
minor“People, relatives and staff had not been formally asked to feedback on the service.”