Home Instead New Forest received a Good rating across all five key questions on its first CQC inspection, with inspectors finding a safe, person-centred service underpinned by robust care planning, effective governance and a passionate, well-supported staff team. No regulatory breaches or areas requiring improvement were identified.
Strengths
· People and families felt completely safe and expressed high satisfaction with staff punctuality, flexibility and compassion
· Robust recruitment processes including DBS checks, application forms and two written references
· Detailed, person-centred care plans incorporating life history, preferences and desired outcomes
· Staff received comprehensive induction, Care Certificate training, online and face-to-face workshops, and regular supervisions
· Effective medicines management with staff training and competency assessments in place
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood