moderate“Before our inspection we identified the provider may not have reported incidents, as required. The registered manager identified 2 incidents which should have been reported to us.”
governance
1 finding
minor“Two staff told us their rotas did not include time to travel from one visit to the next. We passed this to the provider for them to address.”
communication with families
1 finding
minor“Two people said they felt communication from the management team could be improved. We shared this with the registered manager for them to address.”