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Caring Hands Leicester Ltd, a domiciliary care agency serving 60 people, was rated Requires Improvement overall at its June 2023 inspection, with Safe and Well-Led key questions both requiring improvement due to untimely care calls, a missing staff reference, and quality assurance systems failing to identify these issues. Effective, Caring and Responsive were all rated Good, with people and relatives consistently praising the friendliness, dignity and personalised approach of care staff.
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