Moore Care Limited - 4 Manchester Road is a domiciliary care agency supporting people with learning disabilities in Buxton, rated Good across all five key questions at its May 2016 inspection. The service demonstrated strong person-centred practice, safe medicines management, effective governance, and a caring culture with no areas of concern identified.
Strengths
· People felt safe with staff support; risk assessments balanced independence with safety effectively
· Safe recruitment procedures including DBS checks and written references were consistently followed
· Medicines were safely managed; people supported to self-administer where possible with appropriate risk assessments
· Staff had good knowledge of MCA; capacity assessments and best interest decisions completed appropriately
· Staff were kind, caring and compassionate; dignity and privacy actively promoted including Derbyshire Dignity Award
Moore Care Limited - 4 Manchester Road was rated Good across all five key questions at its March 2019 inspection, with inspectors finding that people with learning disabilities and mental health needs received safe, person-centred support aligned to Registering the Right Support principles. No regulatory breaches were identified and the service demonstrated strong governance, caring staff relationships, and effective promotion of independence and inclusion.
Strengths
· People had ownership of their care plans and were supported to live independently with choice and control in line with Registering the Right Support principles.
· Sufficient staffing levels designed around individual needs, with robust recruitment procedures including DBS checks and references.
· Medicines were managed safely with clear protocols for receipt, storage, administration and disposal, supported by monthly audits.
· Staff received ongoing training and were assessed for competency before administering medicines independently.
· Strong person-centred relationships between staff and people, with dignity, respect and cultural backgrounds acknowledged.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough with choice in a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Adapting service, design, decoration to meet people's needsGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Planning and promoting person-centred, high-quality care and support; duty of candour; continuous learningGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood