Loyal Blue Care Ltd received a Good rating across all five key questions in its first CQC inspection, with 16 people receiving safe, personalised domiciliary care from a consistent and well-supported staff team. The service demonstrated effective governance, safe medicines management, and a strong person-centred culture with no areas of concern identified.
Strengths
· People received a reliable service from regular carers who knew them well, with consistent staffing and punctual visits.
· Medicines were managed safely with accurate records and regular competency checks on staff who administered them.
· People were treated with dignity, respect and kindness; staff promoted independence and involved people in their care plans.
· Care plans were person-centred, reflecting individual needs, preferences, social and cultural interests.
· Effective governance framework with audits and checks driving improvements; registered manager demonstrated openness and duty of candour.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Staff support: induction, training, skills and experienceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood