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The Urgent Response Service, a local authority reablement domiciliary care agency in Southampton, was rated Outstanding overall at its September 2018 inspection, with Outstanding ratings for effective and well-led domains. The service demonstrated exceptional outcomes in reducing ongoing care needs, preventing hospital readmissions, and avoiding residential placements through innovative overnight care, assistive technology, and highly effective multi-agency partnerships.
City Care First Support - Sembal House is a local authority reablement domiciliary care service rated overall Good, with four of the five key questions rated Good and Well-led rated Requires Improvement. The principal governance failing was the provider's failure to return the Provider Information Return and failure to ensure the nominated individual role was covered, alongside delays in staff accessing refresher training and overdue annual appraisals.