minor“one person's care plan recorded, 'Carer to promote independence' but there was a lack of direction about how staff should support the person with that.”
complaints handling
1 finding
minor“we had received some information that indicated that people's experience of contacting the office could have been better.”
missed or late visits
1 finding
minor“One relative they told us that due to traffic, sometimes staff were a few minutes late.”
consent capacity
1 finding
minor“The registered manager told us they would develop more personalised guidance about people's capacity to make particular decisions about their care and day to day lives”