Carrick Healthcare Ltd received a Good rating across all five key questions at its first CQC inspection in January 2023, demonstrating safe, person-centred care with no missed visits, robust safeguarding and medicines management, and an open, responsive leadership culture. People and relatives were consistently positive about the service, highlighting staff who went 'over and above' and a management team that acted promptly on feedback.
Strengths
· No missed calls; all calls monitored to identify gaps with consistent carer allocation supporting relationship-based care.
· Strong person-centred culture with care plans tailored to individual needs, preferences and communication styles.
· Robust safeguarding systems with staff confident in reporting procedures and regular updates in team meetings.
· Safe medicines management with regular competency checks and audits by registered and deputy manager.
· Responsive leadership with an open culture; staff felt valued and management acted promptly on feedback.
Quality-Statement breakdown (24)
safe: Assessing risk, safety monitoring and management, learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood