The Place Care, a small domiciliary care agency in London serving 2 people at the time of its first inspection, was rated Good across all five key questions. The service demonstrated safe recruitment, effective medicines management, person-centred care planning, and strong partnership working with no failures or breaches identified.
Strengths
· Staff understood safeguarding responsibilities and risks were assessed and reduced with detailed risk management plans in care files.
· Safe recruitment practices including ID checks, DBS, employment references and full job histories.
· Medicines managed safely with staff training, competency checks and regular audits.
· Robust infection prevention and control procedures with staff training and audits.
· Comprehensive care needs assessments covering all aspects of care and support prior to service commencement.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and take part in activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood