Agency profile · CQC 1-118941704

Focus Care Link

Provider

Focus Care Link Limited

Camden · London · Active since 07/1

Requires improvementHome-care★ Owner-managed (director)RM: Noibi, Sherrie

Overall rating

Requires improvement

safeRequires improvement

effectiveGood

caringGood

responsiveGood

well-ledRequires improvement

Last inspection

2 years ago

13/Oct/2023 - 00:00

Inspected 2 years ago

7 findings across 7 themes

Every concern logged by inspectors

care planning
1 finding
- critical“plans to manage such risks lacked detail and up-to-date information and guidance to minimise the assessed risks”
missed or late visits
1 finding
- critical“a high number of the calls were over 15 minutes late and some of the calls were over 45 minutes late”
governance
1 finding
- critical“The service quality assurance processes did not highlight the shortfalls we have found with late and missed calls.”
record keeping
1 finding

moderate

“due to the ongoing issues with the new electronic care planning system information in records lacked detail”

medication management

1 finding

moderate“1 relative told us that due to staff being late their relative had received a time sensitive medicine later than prescribed”

person centred care

1 finding

moderate“I rarely feel that my relative is safe with the carers, especially when they are new. I have to take them through everything bit by bit”

communication with families

1 finding

minor“I would like the agency to be more informative and letting us know how they operate and why they do certain things”