moderate“Not all risks to people's health and well-being had been identified for example, use of a wheelchair. Where risks had been identified such as for falls and self-harm the information in the plans to mitigate the risk were basic and lacked information to fully support the staff.”
governance
1 finding
moderate“Systems and processes were in place to monitor the quality of the care provided; however, these had not always resulted in areas of improvement being identified and acted upon in a timely manner.”
person centred care
1 finding
minor“There are lots of different carers, I have to keep explaining what needs doing.”