moderate“Medicine audits did not always demonstrate issues or discrepancies had been identified. For example, one medicine administration record showed some medicines had not always been administered.”
consent capacity
1 finding
moderate“For one person their capacity to consent to the service being provided to them had not been assessed and a best interests decision made.”
staff competency
1 finding
minor“Staff had varied understanding in these areas, with some staff being very knowledgeable and others having much less confidence in those areas.”
record keeping
1 finding
minor“We found some discrepancies with some people's records and where information needed to be more clearly recorded.”
care planning
1 finding
minor“Written reviews did not evidence involvement of people and their relatives. We found further information could be provided around people's life histories and interests.”