My Homecare Bexley & Greenwich improved from Requires Improvement to Good across all inspected key questions (safe, effective, responsive, well-led), having remediated prior breaches of Regulations 12, 16, 17 and 18. The service demonstrated robust governance, safe medicines management, appropriate staff training and person-centred care delivery.
Strengths
· Improvements made to risk assessment process with detailed guidance on skin integrity, nutrition and falls accessible to staff
· Medicines management improved; people receiving medicines on time with regular MAR chart audits and competency observations
· Robust recruitment process with DBS checks, right-to-work evidence and employment history verification
· Staff undertook appropriate training including manual handling and catheter care; Care Certificate completed by new staff
· Regular supervisions, shadowing and probationary periods supported staff development and reflective practice