Fosse Healthcare Leicester received a Good rating across all five key questions at its first inspection as a newly registered service, with staff praised for kind and compassionate care and robust medicines and safeguarding processes. Recommendations were made regarding incomplete health-specific risk assessments and care plans that did not fully reflect people's needs, though no impact to people was identified.
Concerns (5)
moderate
Care planning
: “some care plans did not document all physical, emotional and mental health needs.”
moderateRecord keeping: “some people did not have some health specific risk assessments in place.”
moderateGovernance: “review of people's care plans and risk assessments had not always been sufficiently undertaken.”
minorCommunication with families: “some people and relatives felt communication could be improved.”
minorPerson-centred care: “Some people felt staffing consistency could be improved...some staff and people felt consistency was lacking which impacted upon the care delivered.”
Strengths
· Staff were kind, caring and compassionate; people reported high satisfaction with care quality and staff commitment.
· Medicines were safely administered with electronic MAR records, frequent audits and competency checks.
· Staff received appropriate training including the Care Certificate, regular supervisions and appraisals.
· Effective safeguarding processes in place; staff trained in adult safeguarding and referrals made appropriately.
· Strong collaborative working with health and social care professionals to support people's health needs.