First inspection of SSA Star Care Ltd, a small domiciliary care agency supporting four people with a learning disability, rated Good across all five key questions. The service demonstrated strong person-centred care, well-trained staff, effective communication with non-verbal people, and good managerial oversight.
Strengths
· People had regular care staff who built good working relationships and rapport with them
· Detailed person-centred care plans including easy read versions tailored to individuals
· Robust staff recruitment, induction (including Care Certificate) and training including autism awareness
· Strong communication practices with non-verbal people, using body language and pictures
· Good oversight by the registered manager with regular audits, spot checks and home monitoring
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infection; Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership with othersNot rated