Bela Homecare received a Good rating across all five key questions at its first CQC inspection in January 2023, with 7 people receiving personal care. The service demonstrated consistent, person-centred care delivered by a well-supported, stable staff team under committed registered manager leadership, with no failures or regulatory breaches identified.
Strengths
· Consistently positive feedback from relatives praising staff and the registered manager, with no missed or late visits reported.
· Safe and thorough recruitment practices including DBS checks, two written references, full employment history, and right-to-work verification for overseas staff.
· Robust medicines management with MAR charts, competency checks, and timely administration ensured by responsive contingency arrangements.
· Personalised, flexible care plans developed through comprehensive pre-care assessments and regularly reviewed to reflect changing needs.
· Strong safeguarding culture with staff trained to identify and report abuse and a registered manager demonstrating clear commitment to people's safety.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independence; Supporting people to express their viewsGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood