critical“the registered manager had failed to notify both the CQC and local authority...had failed to notify the CQC or local safeguarding of 3 incidents.”
governance
1 finding
moderate“the registered manager did not ensure the audits were robust and had failed to identify concerns we found during our inspection.”
consent capacity
1 finding
moderate“Mental capacity assessments had been completed...but there were no records of how to support people in their best interest, or lasting power of attorney records.”
record keeping
1 finding
minor“missing information in some care records, including signatures, prescribed creams not being recorded on an eMAR...minor inaccuracies and some missing information.”
incident learning
1 finding
minor“the quarterly report we reviewed did not provide a clear indication whether incidents related to the same person.”